This Returns & Refunds Policy is designed to comply with UK consumer law and Google Merchant Center requirements.
Return Period
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return: • The item must be unused, unopened, and in the same condition as received
• It must be in its original packaging
• Proof of purchase (order confirmation or receipt) is required
Items returned in a used, damaged, or incomplete condition may be refused.
How to Start a Return
To request a return, please contact us at:
Email: admin@vertoedget.com
Once your return request is approved, we will provide you with return instructions, including the return address and shipping details.
⚠️ Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is: • Defective
• Damaged during transit
• Incorrect or not as described
Contact us within 48 hours of delivery at admin@vertoedget.com, including clear photos of the issue. We will evaluate the case and offer a replacement or refund at no additional cost.
Non-Returnable Items
The following items are not eligible for return: • Opened or used items
• Hygiene-sensitive pet products once unsealed
• Perishable goods (including pet food once opened)
• Custom or personalized products
• Gift cards
• Clearance or final-sale items
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original product following our return process. Once approved, you may place a new order separately.
UK & EU Consumer Right (14-Day Cooling-Off Period)
If you are a consumer in the United Kingdom or European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.
To qualify: • The item must be unused and unopened
• It must be returned in its original packaging
• Proof of purchase is required
This right does not apply to hygiene-sensitive items once unsealed.
Refunds
Once your return is received and inspected: • We will notify you by email of approval or rejection
• Approved refunds will be issued to the original payment method within 5–10 business days
Please note: Banks and payment providers may take additional time to process and display the refund.
If you have not received your refund after 15 business days from approval, please contact us at admin@vertoedget.com.
